Delivery
We dispatch all our orders by Royal Mail’s 'Standard Parcels' service with delivery between 3-5 working days. Please note that due to Royal Mail strike action, packages may be delayed by one to two days. If you wish to have your item delivered more quickly then it may be possible to send this by Royal Mail ‘Special Delivery’ (depending upon size) or via courier for an additional charge. Please call for details.
Overseas Delivery
The charges for overseas deliveries are dependent on country and weight; please email quote@silkflair.co.uk for more information or a specific quote. Also, please note that payment of additional local duty and taxes may be required in certain countries to enable receipt of the goods.
Returns
We understand that there may be an occasion whereby you need to return the goods to us. If this is the case then we ask that you email returns@silkflair.co.uk for a returns form.
If the return is due to damaged goods then you must notify us within 3 days of receipt (email will suffice), fill in the returns form and send the package back via recorded delivery. Once we have received and checked the item we will then offer a replacement or a full refund along with any additional posting costs that you have incurred.
If you need to return the item for any other reason, we offer a 14 day no quibble refund (minus our delivery charges) on stock items, as long as the item is returned to us in an unused condition along with the original packaging. You will however need to send the item back to us by recorded delivery and you will be responsible for the fees incurred for this. Once we have received and checked the item we will issue a refund. Due to the investment of time and specialist flowers, please note that we can only refund 50% of the value of bespoke items.
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